Larke Hoskins Post Service Follow-Up Survey

Company Name
Your Name	*
Your Position
Your Email Address	*
Mobile
Phone
Make / Model
Registration	*
Date of Visit
Service Location	Rosebery Homebush
	1. How did you make your booking?
	By Phone By Website
	2. Was this method of booking convenient?
	Yes No
	3. Do you believe there are adequate parking spaces available when you arrive for service?
	Yes No
	4. Do you feel that Larke Hoskins Honda personnel are friendly and professional?
	Strongly Agree Agree Disagree Strongly Disagree
	5. Was your vehicle ready at the agreed collection time with all requested work completed?
	Yes (If 'Yes' go to Q.7) No
	6. If 'NO' to the above question were you informed of the delay prior to the agreed collection time?
	Yes No
	7. Did the Service Advisor give a clear explanation of any warranty repairs carried out?
	Yes No Not Applicable
	8. Was the car cleaned on the day of service?
	Yes No
	9. Do you think cleaning your vehicle adds to the value of your service?
	Yes No
	10. Do you feel your Service Experience was of a high quality?
	Definitely Probably Probably Not Definitely Not
	11. Would you recommend our service and repair work to others?
	Definitely Probably Probably Not Definitely Not
	12. Is there anything else we can introduce to make your experience with us more professional and pleasant?
	13. Would you return to Larke Hoskins Honda in the future for service or repairs?
	Definitely Probably Probably Not Definitely Not
	14. How would you like us to contact you in the future?
	Phone Email SMS
* denotes a required field.